BttPay supports USD, GBP, EURO and other currencies but settlement is in Singapore Dollars (SGD)

The requirement is very standard from any other payment processor. All we need are as per below.

1. Certificate of incorporation
2. Clear scan copy of directors and shareholders national id or passport
3. Latest 3 months utility bill
4. Latest 3 months bank statement
5. A working website
6. Refund policy
7. Privacy policy
8. Terms and conditions

Our Aggregated Merchant Account is FREE. There is however a security deposit that will be collected upfront to setup your dedicated merchant account. The fee ranges from USD 1000 – USD 5000. The fee ranges depends on your business nature and your chargeback frequency history. We might also waived this off for high transacting merchants with a clean record.

The countries below are not supported due to the risk involve.

• Afghanistan
• Algeria
• Angola
• Bosnia and Herzegovina
• Democratic People’s Republic of Korea (DPRK)
• Ecuador
• Guyana
• Iran
• Iraq
• Papua New Guinea
• Sudan
• Syria
• Uganda
• Yemen
  

All you need to do is to fill up our sign up form and follow through all the emails requirement.

If you do not find the information you need in our FAQ, do contact us at onboarding@bttpay.com and we will get back to you within 48 hours. Do take note, our operating hours are from 0930 Hrs to 1830 Hrs (GMT+8).

You can start transacting within 24 hours after approval from our compliance team.

All transactions from the 1st to 15th will be paid on the 30th of the same month and transactions from the 16th to the 30th will be paid on the 15th of the next month after clearing the chargeback report by the issuing banks for all your transactions.

You can integrate your website using our shopping cart plugins, API integration or our payment buttons.

No. This will be a breach in our terms and conditions and your account will be suspended immediately.

Yes, we do welcome partners and referral. Contact us at onboarding@bttpay.com and we will let you know how.

Our list of high risk merchants accepted are tech support, forex, binary currency, telemarketer, travel industry and MLM.

A merchant agreement is a legally binded contract that needs to be signed and agreed by you prior to have BttPay as your payment processor.

A chargeback occurs when a customer disputes a transaction with their banks for an unauthorised use of a credit card charged.

Unfortunately, we would need a working business website to validate your products that you sell to ensure that we abide to the anti-money laundering act.

All transactions from the 1st to 15th will be paid on the 30th of the same month and transactions from the 16th to the 30th will be paid on the 15th of the next month after clearing the chargeback report by the issuing banks for all your transactions.

You will be paid straight to your bank account that you have configured in your merchant centre.

Yes, We would hold 10-20% from your monthly sales as a collateral to safeguard any chargeback or disputes occurrence. However, the holdback will increase if there is any chargeback occurrence.

All transactions from the 1st to 15th will be paid on the 30th of the same month and transactions from the 16th to the 30th will be paid on the 15th of the next month after clearing the chargeback report by the issuing banks for all your transactions.

Your account will be suspended or even terminated if there are too many occurrence of disputes, chargeback or refunds. We follow very strictly policy on regards to disputes and chargebacks and strongly do not condone to acts of fraud.